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Academic Registry and Council Secretariat

Professional Services Guide to Student Facing Services

Please click on the Department/Faculty to be taken to the contact information

Professional Services Departments

Faculties

 

Academic Registry and Council Secretariat

Service Line

Open/ Closed?

Location (onsite/online /both)

Contact Details

Web page / URL

Appeals

Open

Online

appeals@qmul.ac.uk 

http://www.arcs.qmul.ac.uk/students/student-appeals/

Complaints and Conduct

Open

Online

appeals@qmul.ac.uk 

http://www.arcs.qmul.ac.uk/students/student-appeals/

Timetabling

Open

Online

Students should contact their School/Institute teaching administration office in the first instance. 

Student societies room bookings:  timetabling@qmul.ac.uk

http://www.timetablingsupport.qmul.ac.uk/

Council Secretariat

Open

Online

 

Not student facing

Academic Secretariat

Open

Online

 

Not student facing

Admissions

Open

Online / Telephone

Undergraduate:  admissions@qmul.ac.uk / 0207 882 5511

Postgraduate Taught:  pgtadmissions@qmul.ac.uk / 0207 882 5533 

MBBS and BDS (School of Medicine and Dentistry): smdadmissions@qmul.ac.uk / 0207 882 8478/6795/2244

 

Academic Registry

  • Student Records
  • Student Enquiry Centre
  • Exams and Awards
  • Immigration Compliance
  • Bursaries, Grants and Scholarships

Open

Both

0207 882 5005

http://www.arcs.qmul.ac.uk/students/

Research Degrees Office (RDO)

Open

Online

researchdegrees@qmul.ac.uk

http://www.arcs.qmul.ac.uk/research-degrees/

Note:

  • The Student Enquiry Centre (SEC) is now open Monday - Friday between 9-5pm (10am opening on Thursdays) for enrolment/re-enrolment enquiries, the collection of student ID cards (for returning students - new students should refer to the New Students Website) and generation/authorisation of physical documents.


Estates and Facilities

Service Line

Open/Closed?

Location (onsite/online/both)

Contact Details

Web page / URL

Health and Safety

Open

Both

 

http://www.hsd.qmul.ac.uk/

Security

Open

Both

 

http://www.security.qmul.ac.uk/

Sustainability

Open

Both

 

https://www.qmul.ac.uk/about/sustainability/

Commercial – Venues

Open

Both

 

https://www.qmul.ac.uk/venues/

Commercial – Food

Open

Both

 

http://www.catering.qmul.ac.uk/

Commercial – Sales

Open

Both

   

Commercial – Nursery

Open

Onsite*

 

http://www.nursery.qmul.ac.uk/

Commercial – Housing

Open

Both

 

https://www.qmul.ac.uk/residences/college/qm-accommodation/

Commercial – Residences

Open

Both

 

https://residentialsupport.qmul.ac.uk/

Note:

  • Onsite* indicates that the majority of staff will be present on campus but with ‘shift patterns’ that ensure business continuity should key frontline staff develop symptoms requiring self-isolation


Finance

Service Line

Open/Closed?

Location (onsite/online /both)

Contact Details

Web page / URL

Income and Credit Control

Open

Both

Cashiers Counter / Tuition Fees Office (Queens' W117) open Mon and Thurs (10-4pm)

Tuition fee enquiries: fees@qmul.ac.uk

Sponsor enquiries / send your sponsor letter to: feesponsor@qmul.ac.uk

Payment plan enquiries: Fees-plan@qmul.ac.uk

www.qmul.ac.uk/tuitionfees

 

 

NOTE: From Monday 6 September the office will be open to visitors Monday - Friday between 9am - 5pm.


IT Services

Service Line

Open/Closed?

Location (onsite/online/both)

Contact Details

Web page / URL

IT Service Desk (Level 1)

Open

Online

  • Self-service (open 24/7)
  • Live Chat - accessed via the orange 'IT Live Chat' button (open 24/7)
  • Phone: 0207 882 8888 (open 24/7)
  • Email: servicedesk@qmul.ac.uk (expect responses between 7am - 7pm on Mon - Fri) 

https://www.its.qmul.ac.uk/

Campus Support (Level 2)

Open

On campus (by appointment: Mon - Fri, 9am - 4pm):

Mile End: G15, Bancroft Building

Whitechapel: Hill Centre, Garrod Building

 

 

In person appointments can be booked via Live Chat or email servicedesk@qmul.ac.uk

https://www.its.qmul.ac.uk/

Copy Shop

Open

Currently no counter service, only phone and email service (Mon-Fri, 8am-5pm)

  1. Raise a request via thecopyshop@qmul.ac.uk or phone 0207 882 6262
  2. Email items for printing or drop-off items at the CopyShop contact point.
  3. CopyShop will inform users of the collection time via email.
  4. Collect from CopyShop contact point.

Drop-off and pickup from the Copyshop contact point - Temporary Building, Mile End Campus.

www.copyshop.qmul.ac.uk

Print services (self-service)

Open

On campus

  its.qmul.ac.uk/services/service-catalogue-items/desktop-and-mobile-computing/printing-services/

Dedicated EECS support team

Open

On campus: Mon - Fri, 9am - 5pm

Staff and students can visit the Peter Landin building – “drop-in” service.

 

IT Research team

Open  Online 

For all enquiries related to IT support for research email its-research-consultants@qmul.ac.uk (expect responses between Mon - Fri, 9am - 5pm)

 
ITS Lead Team  Open 

Online

(Note: At least one ITS Lead Team member to be on campus at Mile End on Wednesdays and Thursdays from week commencing Monday 29 March) 

Email: its-leadteam@qmul.ac.uk   

Faculty Relationship Managers (FRMs):

Open  Online

For strategic IT questions related to a specific School, Faculty or Division :
its-frms@qmul.ac.uk

(N.B. incidents or standard requests should be submitted to the Service desk (see above)). 

FRMs:

  • Shahid Rashid – SMD
  • Rupa Dey – HSS
  • Tom King – S&E
  • Richard Young – PS
  • Agi Jankowski – Student Experience 
 

Note:

  • The IT Service Desk and IT support will continue to be triaged first via live chat in order to minimise face-to-face in person interactions
  • We recommend for students to use Live Chat as it’s the most COVID secure method of support. Should a student require face-to-face support they can book this through Live Chat (accessed via the orange 'IT Live Chat' button (open 24/7))


Marketing Communications and Development and Alumni Engagement

Service Line

Open/Closed?

Location (onsite/online/ both)

Contact Details

Web page / URL

Events

Open

Online

 

qm-web.mc.qmul.ac.uk/events-and-ceremonies/

Widening Participation

Open

Online

 

qm-web.mc.qmul.ac.uk/wideningparticipation/

UK Student Recruitment

     

qm-web.mc.qmul.ac.uk/ukrecruitment/

International Student Recruitment

Open

Online

 

qm-web.mc.qmul.ac.uk/internationalrecruitment/

Global Opportunities

Open

Online

We have a virtual appointment booking system where students can arrange a MS Teams, Zoom or Skype call with a member of the GO team: Book an individual appointment

Overseas Associate Students currently studying at Queen Mary can contact us at study-abroad@qmul.ac.uk

Queen Mary students (those studying UG/PG programmes) interested in our programmes can contact us at goabroad@qmul.ac.uk

qmul.ac.uk/international/global-opportunities/

Alumni Engagement

Open

Online

 

qmul.ac.uk/ddae-intranet/


Research Services and Business Development

Service Line

Open/Closed?

Location (onsite/online/both)

Contact Details

Web page / URL

Joint Research Management Office (JRMO)

Open

Online

http://www.jrmo.org.uk/about-us/contact-us/

http://www.jrmo.org.uk/

Centre for Academic Practice and Development

Open

Online

 

qmul.ac.uk/queenmaryacademy/

Research Degrees Office (RDO)

Open

Online

researchdegrees@qmul.ac.uk

arcs.qmul.ac.uk/research-degrees/

Doctoral College

Open

Online

 

qmul.ac.uk/doctoralcollege/

 

Student and Academic Services

Service Line

Open/Closed?

Location (onsite/online/ both)

Contact Details

Web page / URL

Disabilities and Dyslexia Service

Open

Online

dds@qmul.ac.uk

dds.qmul.ac.uk/

Advice and Counselling

Open

Online

https://www.welfare.qmul.ac.uk/about-us/opening-times-and-contact-us/#contactus

welfare.qmul.ac.uk/

Student Wellbeing Hub*

Open (Mon - Fri, 10am - 4pm)

Onsite

Advice and Counselling Service, Ground Floor Geography Building, Mile End Campus welfare.qmul.ac.uk/ 

Careers and Enterprise

Open

Online

 

qmul.ac.uk/careers/

E-Learning Unit

Open

Online

 

elearning.qmul.ac.uk/

Student Life

Open

Online

studenthealth@qmul.ac.uk

 

Library Services

Open

Both

 

qmul.ac.uk/library/

Note:

  • *The Hub is open on Monday - Friday (10am-4pm) for students to come and make enquiries about Student Wellbeing Services, i.e.
    • Advice and Counselling Service (e.g. welfare advice, counselling)
    • Disability and Dyslexia Service (e.g. disability advice, mental health advice, specialist one to one study skills)
    • Student Life (e.g. signposting to the Student Health Service)
  • Library Services is open with the ground floor of the Mile End library open and a click and collect service offered for books as well as a reception service.
  • Book a study space online: https://qmul.libcal.com/
  • Student Life team operates remotely (faith@qmul.ac.ukstudenthealth@qmul.ac.uk; music@qmul.ac.uk; reportandsupport@qmul.ac.uk; studentlife@qmul.ac.uk) the Student Health Service at Mile End campus is open. Clinical appointments are likely to be booked/take place at the Globe Town Surgery, but the SHS reception on the Ground floor of the Geography building remains open.


Faculty of Humanities and Social Sciences

Service Line

Open/Closed?

Location (onsite/online/both)

Contact Details

Web page / URL

School of Geography

Open

Online

geog-info@qmul.ac.uk / 0207 882 8128/8200

qmul.ac.uk/geog/contact/

School of History

Open  Online

Programme Management:  history-taught-programmes@qmul.ac.uk 

E-Learning: history-elearning@qmul.ac.uk 

Pastoral: history-student-support@qmul.ac.uk 

 

To schedule a meeting or use live chat please use this link: 

https://projects.history.qmul.ac.uk/student-information

qmul.ac.uk/history/

School of Business Management

Open

Online

MS Teams: SBM Virtual Reception on Teams

Yr1: Sbm-uglevel4@qmul.ac.uk

Yr2: Sbm-uglevel5@qmul.ac.uk

Yr3: Sbm-uglevel6@qmul.ac.uk

Joint Honours: sbm-ugjoint@qmul.ac.uk

PGT: Sbm-postgraduate@qmul.ac.uk

qmul.ac.uk/busman/

School of Economics and Finance

Open

Online

UG - Philippa Costello (p.costello@qmul.ac.uk)

PGT - Richa Dave (r.dave@qmul.ac.uk)

PGR - Chandani Amin (c.amin@qmul.ac.uk)

qmul.ac.uk/sef/

School of English and Drama

Open

Online

Live chat via our homepage: https://www.qmul.ac.uk/sed/

Email: sed-information@qmul.ac.uk

qmul.ac.uk/sed/

School of Languages, Linguistics and Film

Open

Online

SLLF office MS Teams call: Book an appointment

sllf-assessment@qmul.ac.uk re assessments, first sits, resits

sllf-yearabroad@qmul.ac.uk re Year Abroad

sllf-module-reg@qmul.ac.uk re registrations on modules

sllf-timetable@qmul.ac.uk re timetable problems

sllf-ec@qmul.ac.uk re issues around Extenuating Circumstances (ECs) or student support

sllf-progadmin@qmul.ac.uk general current student programme questions

sllf-senior-tutor@qmul.ac.uk Senior tutor for ongoing problems

 

Admissions questions for School rather than Central admissions:

Sllf-ug@qmul.ac.uk for undergrad

Sllf-pg@qmul.ac.uk for MA and PhD

qmul.ac.uk/sllf/

 

School of Law

Open  Online

For undergraduate enquiries: lawugoffice@qmul.ac.uk

 

qmul.ac.uk/law/

School of Politics and International Relations

Open Online

For undergraduate enquiries: politics@qmul.ac.uk

For postgraduate enquiries: politics-pg@qmul.ac.uk

For research degree enquiries: politics-pgresearch@qmul.ac.uk 

qmul.ac.uk/politics/

Centre for Commercial Law Studies

Closed

online

PGT: pglawoffice@qmul.ac.uk

PGR: ccls-law-phd@qmul.ac.uk

qmul.ac.uk/ccls/

 


Faculty of Medicine and Dentistry

Service Line

Open/ Closed?

Location

(onsite/online

/both)

Contact Details

Web page / URL

Barts Cancer Institute

Open

Online

- Email/MS Teams

- General: bci-cancercourses@qmul.ac.uk

- MSc cancer programmes: Terry King (king@qmul.ac.uk)

- MSc Surgical programmes, MRes, PhD: Mariann Jakab (m.jakab@qmul.ac.uk)

https://www.bartscancer.london/

The Blizard Institute

Open

Online

- Oversight of Education Delivery/Lead on Student Support/complaints and appeals contact (George Borrie: g.borrie@qmul.ac.uk)

- Trauma Sciences (Krys Gunton: traumamasters@qmul.ac.uk)

- Orthopaedic Trauma (Krys Gunton: orthomasters@qmul.ac.uk)

- Emergency Medicine (Krys Gunton:   emergencymed@qmul.ac.uk)

- Gastroenterology (Becky Chappell: mscgastro@qmul.ac.uk)

- Tuberculosis (Becky Chappell: pg-tuberculosis@qmul.ac.uk)

- Biomedical Sciences (Becky Chappell: pgmicro-admin@qmul.ac.uk)

- Dermatology (Louise Russell: l.russell@qmul.ac.uk)

- Regenerative Medicine (Louise Russel: l.russell@qmul.ac.uk)

- MSc Neuroscience (Ettore Muccio: mscneuro@qmul.ac.uk)

- Aesthetic Medicine (Joseph Otipiki: academic-plastics@qmul.ac.uk)

- Intercalated Experimental Pathology and Neuroscience (Samantha Rose-Bucknor: s.rose-bucknor@qmul.ac.uk)

https://www.qmul.ac.uk/blizard/

https://www.centreofthecell.org/

Institute of Dentistry

Open – Tues and Thurs 2-3pm

Both

Dr Hurst (Academic Lead for SSO) - r.d.hurst@qmul.ac.uk

Rebecca Hunter (Student Support Officer) -rebecca.hunter@qmul.ac.uk

Mason Newbury (Student Support Administrator) -m.newbury@qmul.ac.uk

https://www.qmul.ac.uk/dentistry/

Institute of Health Sciences Education

Open

Online

Student Academic and Pastoral Support smd-student-support@qmul.ac.uk (Mon-Fri 0900-1700hrs)

General Student Enquiries: smd-student-enquiries@qmul.ac.uk (Mon-Fri 0900-1700hrs)

https://www.qmul.ac.uk/ihse/

 

qmul.ac.uk/smd/undergraduate/london/support/

 

SMD Admissions

Open

Online / Telephone

 

qmul.ac.uk/smd/undergraduate/courses/a100/

qmul.ac.uk/smd/undergraduate/courses/a200/

qmul.ac.uk/smd/undergraduate/courses/a101/

William Harvey Research Institute

     

https://www.qmul.ac.uk/whri/

Wolfson Institute of Preventive Medicine

Open

Online

Email/ Live Teams

General PGT mailbox: Mha-admin@qmul.ac.uk

https://www.qmul.ac.uk/wolfson/

 

 

The Institute of Population Health Sciences

Open

Online

General enquiries: Maddy Preedy (m.preedy@qmul.ac.uk)

https://www.qmul.ac.uk/iphs/


Faculty of Science and Engineering

Service Line

Open/

Closed?

Location (onsite/online/both)

Contact Details

Web page / URL

School of Mathematical Sciences

Open

Online

 

Note – the Maths Building is currently closed (as of 07/01/21) until face to face teaching resumes

Education Services Team can be contacted by:

  • Telephone: 020 7882 5440
  • Email: maths@qmul.ac.uk
  • MS Teams meetings by arrangement

https://www.qmul.ac.uk/maths/

School of Biological and Chemical Sciences

Open

Online

Email: sbcs-ug-enquiries@qmul.ac.uk 

MS Teams contact: Kay Serroukh,
k.serroukh@qmul.ac.uk

Tel: 0207 882 3320

https://www.qmul.ac.uk/sbcs/

School of Electronic Engineering and Computer Science

Open  Online

Current UG/PGT students to complete the following form: EECS Teaching Services Support Team (TSST) Contact Form 

Prospective UG students to email: eecs-ug-enquiries@qmul.ac.uk

Prospective MSc students to email: eecs-msc-enquiries@qmul.ac.uk

 

http://www.eecs.qmul.ac.uk/

School of Physics and Astronomy

Open  Online

General enquiries:  physics@qmul.ac.uk

If you are a student in need of support or are aware that one of your peers is in need of support, please contact our Student Support Officer Harvey Abraham-Green: h.abrahamgreen@qmul.ac.uk

https://www.qmul.ac.uk/spa/

Institute of Bioengineering

     

bioengineering.qmul.ac.uk/

School of Engineering and Material Science

Open

Online

E-mail: sems-students@qmul.ac.uk

Tel: 020 7882 8770

Virtual appointments: MS Teams Bookings

https://www.sems.qmul.ac.uk/

 

 

 

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