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HEAR FAQS

 

Am I eligible?

The HEAR is available to most current undergraduate and postgraduate taught students+. It was introduced for all programmes in Summer 2017 apart from students undertaking BDS, Intercalated and Joint-China programmes who first received the HEAR in Summer 2019. DClinDent students will first receive the HEAR in Winter 2019.

+The following students are excluded from the HEAR:

    • MBBS students
    • PhD students
    • Study Abroad (associate, exchange) students
    • Summer School students

Please be advised that we cannot create a Gradintelligence account or publish a HEAR for a student prior to when it became available for their course. 

What format is the HEAR available in?

Your HEAR is issued to you as a digitally signed electronic document. Queen Mary University of London is working with a company called Gradintelligence to provide this service.

What will be in my HEAR?

  • Information about you
  • Information about your qualification
  • Information about the level of your qualification
  • Information on the modules you took and the results you achieved
  • Information on the function of your qualification (access to further study/ professional status)
  • Any academic prizes won
  • Information about verifiable extracurricular activities and awards achieved whilst studying at QMUL (from 2018/19)
  • Certification of the HEAR

What does a HEAR look like?

Download an example of a Queen Mary University of London HEAR: QMUL HEAR example [PDF 1,904KB].

Are other universities giving HEAR's to their students?

Yes, over half the higher education sector is now involved in HEAR development work. For more information visit the National HEAR website.

How do I register?

Please note: QMUL will register you for your Gradintel account This is normally done at the beginning of the academic year. Please do not try and self-register yourself directly through Gradintel as this will mean that we will not be able to register you with your HEAR. If you already have a Gradintel account and a HEAR from another institution, please do not change your previous email address to your QMUL email address as it will mean we cannot register you with your QMUL HEAR.

To activate your account, you will need to follow the link that is found in the email that Gradintelligence (accountregistration@gradintel.com) have sent to you. The email will read something like:

"Dear ...... 

We are pleased to inform you that you have been registered by Queen Mary University of London to access Higher Education Achievement Report (HEAR) Services. Your Gradintelligence user account must be activated by you to enable access to your official University HEAR and related employability services."

Please be advised that your account activation link will expire in 30 days. On successful account activation, we recommend to take a note of your login credentials for future reference. Once your account is activated, this link is not needed for future access to your account and you will be able to login directly via www.gradintel.com.

How do I create/change my Gradintel username?

On activating your Gradintel account you will be asked to change your username. Please note that any usernames with special characters (e.g. Chinese or Turkish characters) will cause an error when uploading your electronic status letter and HEAR (if eligible), as the UTF-8 encoding system used cannot recognise them. Therefore, we recommend that you create a username that can be typed using a standard British keyboard.

If you do create a username that uses a special character or includes a space, we request that you contact Gradintel and ask them to change your username on your behalf as neither you nor QMUL have the ability to do this.

Gradintel customer services: customerservices@gradintel.com

Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

I've forgotten my log in details what do I do?

If you have forgotten your login details, you can receive a reminder of your username and reset your password by visiting Gradintel.com, clicking 'Login' then ‘Lost Account Details’ and then following the steps.

If you are finding it difficult to reset your details, please contact Gradintel customer services who will be able to help you: customerservices@gradintel.com.

Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

My activation link has expired – what should I do?

The activation links to Gradintel expire after 30 days. If your link has expired, you should follow the account recovery process to gain access to your account:

  1. Go to: https://gradintel.com/index.php/account-support/recover/students
  2.  Select your 'Queen Mary University of London' from the dropdown, enter your Student ID number and Date of Birth, use Captcha to authenticate and click “SUBMIT”
  3. Choose a verification method; either account-linked e-mail address or mobile number verification
  4. Once verified, you will be prompted to activate using your account activation page
  5. There, you will be asked to reconfirm your Date of Birth, define your new account username and password and specify your security question and security answer so that you can then use these to reset your password, should you ever forget it.

Note: If you no longer have access to the account-linked email address or mobile number indicated by the hint, please contact us requesting an update to your email address for an new activation link to then be provided:

I have created my own Gradintelligence account and my documents are not appearing, what should I do?

We can only upload your documents into the Gradintel account that we register you for. When we have registered you, we will send an activation link to your QMUL email address (from 'accountregistration@gradintel.com') so that you can complete the activation of your account.

If you do register yourself/sign yourself up for a Gradintelligence account directly through gradintel.com and not via the activation link we send to you, we ask that you please do not link your self-made account to your QMUL email address as this will block us from registering you and providing you with your documents. If you do link your self-created account to your QMUL email address, you will be able to change it by logging in to Gradintel and editing it within 'User Settings' (accessed via the cog in the top right of the Gradintel portal). 

If you are experiencing issues changing your email address or would like to delete your self-made account, please contact Gradintel customer services for support: customerservices@gradintel.com

I have a Gradintelligence account from a previous institution - can my QMUL documents be added to that account?

Unfortuately, we are unable to upload QMUL documents to any Gradintel account/s that you may already have been given access to by another institution. Therefore, we ask that if you already have a Gradintelligence account, please do not change the email address associated with that account to your QMUL email address ahead of your QMUL enrolment/us registering you with a Gradintel account, as this will block us from registering you with an account and providing you with your QMUL documents.

If you have changed your existing Gradintelligence account's associated email address to your QMUL email, please change it within 'User Settings' (accessed via the cog in the top right of the Gradintel portal). Please let us know when you have done this so we can register you with your QMUL account and email you the activation link as soon as possible.

If you are experiencing issues changing your email address, please contact Gradintel customer services for support: customerservices@gradintel.com

Why are there no HEARs for undergraduate and postgraduate taught students who enrolled in 2013 or earlier?

Only students who have an enrolment record for 2016/17 or later have been have been registered with Gradintelligence for a HEAR as this is the academic year the HEAR was implemented. Therefore, undergraduate and postgraduate taught students who were awarded prior to July 2017 are not eligible for a HEAR and can request physical documents instead.

Who do I contact if the academic achievements, such as (examination/assessment results), are not accurate?

Please get in touch with us here in the Student Enquiry Centre - studentenquiry@qmul.ac.uk

In person: Ground floor of the Queens Building, room CB01, Mile End campus.

We are open Monday to Friday 9.00 am - 5 pm, except for Thursdays when we open at 10am. Please be aware that throughout the year the Student Enquiry Centre will close. Please check our website for closure notices.

What is the difference between a ‘formative’ and a ‘final’ HEAR?

Continuing students have a formative HEAR which can be updated with module results and extracurricular activities etc, whereas a final HEAR cannot be amended once it displays your award details. The HEAR will remain formative until you are awarded, after which it will become final.

How can HEARs be shared with third parties?

You can issue a token to third parties and specify how many times it can be viewed. See our dedicated section for further information How can I share my HEAR digital transcript?

How often will HEARs be published?

HEARs will be published in March, July and October each year and will provide you with all achievements that have been verified up to that point. You will be above to view formative HEARs from July 2017 onwards. If you wish, you can share your HEAR with third parties using the token system on www. gradintel.com

Does the HEAR show provisional results?

As the HEAR is published following official results release dates, it will show official, confirmed results only. The Student Enquiry Centre/Academic Registry are not at liberty to provide students with provisional results via a physical transcript or the HEAR. It is at the discretion of your School/Institute as to whether they provide you with provisional results so please contact your administrative team directly to request this.

What is Gradintelligence?

Gradintelligence is a service Queen Mary is using to publish your HEAR electronically and allows you to share your HEAR with others such as potential employers or other universities. More information is available from gradintel.com

Why is it necessary to have an account with Gradintelligence?

You need to have an account with Gradintelligence so that you have a secure way of accessing your HEAR during and after your studies at Queen Mary.

QMUL will register an account for you with Gradintel and upload your document/s. You must then activate your account in order to access and share your HEAR.

How much does it cost?

Gradintelligence’s services, including access to the HEAR, are free for students.

Why is my HEAR not on Gradintelligence?

The first HEARs were published in July 2017 for undergraduate and postgraduate students enrolled in the academic year 2016/17 excluding the following programmes: MBBS, BDS, Joint-China Programmes and Associates.

From 2018/19, current and awarding students on BDS and Joint-China programmes will recieve a HEAR for the first time and will be contacted when they are available to access.

Why has my friend had their HEAR updated and I haven't?

Please note that the HEAR is a large document and, as there are thousands being uploaded, it may take some time for the upload to complete. If you are concerned that your HEAR has not been updated, please check that the publish date hasn't yet passed. Dates can be found here.

If the HEAR publish date has passed and you have not received your updated HEAR, please contact us via SEC Online.

Does my HEAR replace my degree certificate?

No. Graduates still receive their degree certificate at the point of graduation. The HEAR is your academic transcript.

A university/employer has requested a printed transcript. Will a printed copy of my HEAR be sufficient?

The HEAR is only officially verified in its digital form and the encryption on Gradintel means that you should not be able to print your HEAR, as this negates the verification and validity of the document. Employers may though choose to look at this version and then print or save a copy for their records. If you are a current student and require a physical transcript, please contact us via SEC Online to request this. If you have been awarded, then please see this webpage for further information.

Do employers need to contact the University to verify that the information on my HEAR is correct?

Because the HEAR is digitally signed, we do not envisage that employers or other third parties would wish to contact Queen Mary for verification. Please note that the verified version of the HEAR is the electronic document. Paper copies are for reference only.

I have completed a recognised extracurricular activity but it’s not appearing on my HEAR?

If you have completed an activity or award that is publicised on this webpage as being eligible for HEAR recognition and it is not appearing on your HEAR, then please contact the Student Enquiry Centre as soon as possible to request that this be investigated via SEC Online.

Please be reminded to check the first year that the activity was eligible to appear on the HEAR. We are unable to backdate an activity and add it to your HEAR before it was approved for inclusion, for example, if the first year the activity appeared on the HEAR is 2018/19 and you completed the activity in 2017/18 then we are not able to add this to your HEAR.

Why are some extracurricular activities not eligible for HEAR recognition?

Departments, Schools and Institutes have been asked to propose activities that they offer that they believe show excellence in education, student engagement, employability or learning environment. Some Departments / Schools / Institutes have not put forward any activities at this time, however they may do so in the future. Only the activities recorded on this webpage are eligible for HEAR recognition.

When will my extracurricular activity be added to my HEAR?

Your HEAR is released at set times during the year, following on from official results release dates. The majority of extracurricular activities will be verified and added to the HEAR ahead of the July release date (for finalists), however some activities take place over the summer and therefore cannot be verified ahead of this time. Therefore, for any non-finalist students that complete an activity over the summer, your HEAR will be updated and re-released on an ad-hoc basis. Unfortunately we cannot amend or re-release a HEAR once it has been made final/you have been awarded.

What should I do if I do not want an extracurricular activity to appear on my HEAR?

If you meet all of the criteria for a HEAR eligible extracurricular activity but do not want it to appear on your HEAR, please inform the activity organiser before you complete it so that they know not to verify this information for inclusion in the HEAR. Please remember to do this as we will not be able to remove an activity from your HEAR once it has been made final.

I have a question about the HEAR or which extracurricular activities are recorded – who can I speak to?

If your question is related to the content of an activity or award, please contact the organiser or Department / School / Institute that offer it. Please contact studentenquiry@qmul.ac.uk if you have a query about the HEAR or how activities are recorded.

What is the difference between a HEAR and a CV?

The HEAR is not a replacement for a CV or job application statement; these are still the most important documents as far as employers are concerned. Instead it will sit alongside these as a complementary document, providing official evidence of the range of knowledge, skills and experience you have developed at university.

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