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Academic Registry and Council Secretariat

HEAR FAQs

Am I eligible?

Queen Mary University of London first introduced the HEAR in summer 2017 for most undergraduate and postgraduate taught programmes who were awarded that summer or who were progressing into the next academic year.

It was later introduced for students undertaking BDS, Intercalated and Joint-China programmes (BUPT, Nanchang & NPU) who were awarded in summer 2019 or later and DClinDent students who were awarded in autumn 2019 or later.

The following students are excluded from the HEAR and should read on for information on how to obtain a transcript:

    • MBBS students
    • Incoming Study Abroad (inc. associate, exchange, erasmus+) students (that are not awarded by QMUL)
    • Summer School students
    • Students on a non-award-bearing programme (inc. Pre-Sessional programmes)
    • PhD students

Please be advised that we cannot create a Gradintelligence account or HEAR for a student who was awarded prior to when it became available for their programme of study.

If you are not eligible for a HEAR but need a transcript or documentation that confirms your modules/award:

  • Undergraduate and postgraduate taught students not eligible for a HEAR may wish to order a transcript.
  • MBBS students should contact the School of Medicine and Dentistry: smd-mbbs-transcripts@qmul.ac.uk
  • Incoming Study Abroad/Erasmus+/Exchange students (1 semester & 1 year associates) and Summer School students: Please use your transcript which is published on Gradintelligence following the official results release date in the summer. Please note, if you are on a QMUL programme with a year abroad and require a transcript, please contact SEC.
  • PhD students should contact the Research Degrees Office: researchdegrees@qmul.ac.uk

What format is the HEAR available in?

Your HEAR is issued to you as a digitally signed electronic document. Queen Mary University of London is working with a company called Gradintelligence to provide this service. You can also save it as a PDF.

What will be in my HEAR?

  • Information about you
  • Information about your qualification
  • Information about the level of your qualification
  • Information on the modules you took and the results you achieved
  • Information on the function of your qualification (access to further study/ professional status)
  • Academic prizes achieved
  • Information about verifiable extracurricular activities and awards achieved whilst studying at QMUL (from 2018/19)
  • Certification of the HEAR

A video showing you the HEAR and Gradintel platform is available on our 'What does my HEAR look like?' webpage.

What does a HEAR look like?

Download an example of a Queen Mary University of London HEAR: QMUL HEAR example [PDF 1,904KB].

Can I print my HEAR?

Yes, you have the ability to print your HEAR. You can print directly from your internet browser or you may find that you need to save your HEAR (it saves as a PDF) before printing.

However, please be advised that if you are sharing your HEAR electronically, QMUL can only verify that the data is correct if it is shared via the secure Gradintelligence platform. We understand that there may be times that you need to provide a physical or PDF copy of your HEAR and therefore we are able to verify your award to third parties.

Please note that QMUL do not print HEAR's as standard as it is a self-serve document. However, we are able to print, stamp and seal your HEAR for you for a charge. Or, if preferred, you can also order a transcript which is printed on QMUL headed paper and is stamped and sealed.

When will my HEAR be published?

HEAR's are published several times a year and it is dependent upon which programme you are on as to when yours will be released. The main dates of publication occur shortly after the official results release date for your programme and will be advertised on our HEAR publication dates webpage when available.

When will my Semester A exam results appear on the HEAR?

Your HEAR will not be updated with your Sem A examination results from January until all of your results (including Sem B assessment results from May/June) have been considered and confirmed by your School/Institute's examination board/s in the summer. They will be officially released to you via MySIS on the official results release date for your programme and, following this, your HEAR will be published.

Until the examination board/s in the summer have taken place, any results are considered to be provisional (subject to change) and the Student Enquiry Centre/Academic Registry are not at liberty to provide students with provisional results via a physical transcript or the HEAR.

It is at the discretion of your School/Institute as to whether and when they provide you with provisional results so please contact your departmental administrative team directly to ask about this.

Does the HEAR show provisional results?

As the HEAR is published following official results release dates, it will show official, confirmed results only. Please note that you may have provisional results released to you via MySIS and, as these are subject to change, they will not appear on your HEAR.

The Student Enquiry Centre/Academic Registry are not at liberty to provide students with provisional results via a physical transcript or the HEAR. It is at the discretion of your School/Institute as to whether and when they provide you with provisional results so please contact your departmental administrative team directly to ask about this.

Can I have an interim HEAR?

All students should be advised that the Student Enquiry Centre/Academic Registry cannot provide you with any documentation that displays your provisional results. 

If you are in your first year then we are unable to provide you with a HEAR until the first point of HEAR publication, as you would not have any marks to display as the HEAR does not show provisional results. The first point of HEAR publication follows the official release of your results - please see the HEAR publication dates for guidance. Instead, you can request a letter from the Student Enquiry Centre that confirms your modules for the current academic year.

For students in other years, your most recently published HEAR acts as an interim transcript, showing your results from the years you have completed. Please be advised that your HEAR will not show any provisional marks from the current academic year, although you can request that it is updated to show your current module registration.

Please note that there are times when no HEAR's/transcripts can be produced, known as periods of transcript embargo.

Transcripts for Study Abroad Students *NEW*

New from July 2021!

If you are an incoming student enrolled on a Study Abroad programme studying at Queen Mary on a 1 semester or 1 year programme (e.g. Autumn Associates, Full Year Associates etc.) then unfortunately you are not eligible for a HEAR. However, from July 2021, students enrolled with us from 2020/21 onwards will be provided with an electronic transcript via their Gradintelligence account.

Your transcript is an official record of all modules taken and results received whilst studying with us and, when shared via the Gradintelligence platform, is verified by Queen Mary. Transcripts will be published to your Gradintelligence account shortly after your results have been officially released to you via MySIS in the summer. We will also share your transcript with your home institution via their own Gradintelligence account.

Please see our webpages for guidance if you require support in accessing your Gradintelligence account or would like to share your transcript with third parties.

Why does my module result say (ME)?

From 2019/20 onwards, module results may be suffixed with an ‘(ME)’. This denotes that the module was completely or partially excluded from classification due to changes in our assessment criteria resulting from the Coronavirus pandemic.

Who do I contact if the academic achievements, such as (examination/assessment results), are not accurate?

Please get in touch with us here in the Student Enquiry Centre.

What is the difference between a 'formative' and a 'final' HEAR?

Continuing students have a formative HEAR which can be updated with module results and extracurricular activities etc, whereas a final HEAR cannot be amended once it displays your award details. The HEAR will remain formative until you are awarded, after which it will become final.

How can HEAR's be shared with third parties?

You might need to share your HEAR with a third party for reasons such as employment or further study applications*. From your Gradintelligence dashboard, you can issue a 'share' token to third parties. The 'share' button is next to the 'view' button. Once you have clicked on 'share' you can specify who the document is to be shared with, how many times it can be viewed and how long they have to access your document. You can also set an alert so that you can be notified when your document has been viewed.

When shared electronically via Gradintelligence, the HEAR is a secure and verified document. Please see our dedicated section for further information: How can I share my HEAR?

You can also save your HEAR as a PDF document or print it out.

However, please be advised that if shared by any means other than via Gradintelligence, QMUL cannot verify the authenticity of the HEAR and therefore welcome third parties to request a verification check.

*Please be advised that it is your responsibility to check whether the third party will accept the HEAR/has a preferred format to receive the HEAR.

Why has my HEAR been 'revoked'?

If your HEAR is marked as revoked, it means that it has been withdrawn from your Gradintelligence dashboard and you will not be able to view or share it until it has been made accessible to you again by QMUL.

The main reason a HEAR will be revoked is if you have a tuition fee debt. You are able to pay any tuition fee debts online. Once you have paid, your HEAR will be re-published within 5 working days as long as we are not in a period of transcript embargo.

We may also revoke your HEAR if it contains incorrect data that we need to update before re-publishing.

If your HEAR has been revoked and you are not sure why, then please do get in contact with the Student Enquiry Centre so that we can advise you.

Why are there no HEAR's for undergraduate and postgraduate taught students who enrolled in 2013 or earlier?

Only students who have an enrolment record for 2016/17* or later have been registered with Gradintelligence for a HEAR as this is the academic year the HEAR was implemented. Therefore, undergraduate and postgraduate taught students who were awarded prior to July 2017 are not eligible for a HEAR and can request a physical copy of your transcript instead.

*It was later introduced for students undertaking BDS, Intercalated and Joint-China programmes (BUPT, Nanchang & NPU) who were awarded in summer 2019 or later and DClinDent students who were awarded in Autumn 2019 or later. The following students are excluded from the HEAR, regardless of whether they have an enrolment record for 2016/17 or later:

    • MBBS students
    • Study Abroad (inc. associate, exchange, erasmus+) students (that are not awarded by QMUL)
    • Summer School students
    • Students on a non-award-bearing programme (inc. Pre-Sessional programmes)
    • PhD students

Are other universities giving HEAR's to their students?

Yes, over half the higher education sector is now involved in HEAR development work. For more information visit the National HEAR website.

How do I register for my HEAR?

Your HEAR is available to you via your Gradintelligence account. QMUL will register you for your account (normally shortly after your full enrolment) and we ask that you activate your account within 30 days so that you have access to your Student Status Letter in the first instance and then your HEAR after your first year. Full instructions on how to activate your account can be found on our 'Accessing your Gradintelligence account' webpage.

Why is my HEAR not on Gradintelligence?

The first HEAR's were published in July 2017 for undergraduate and postgraduate students enrolled in the academic year 2016/17, excluding those on the following programmes: Postgraduate Research (PhD), DClinDent, MBBS, BDS, Joint-China Programmes (BUPT, Nanchang & NPU), Associates and those on non-award-bearing programmes.

In 2018/19, the HEAR was introduced for students enrolled on the BDS, Joint-China and DClinDent programmes.

Therefore, you may not have a HEAR because it was introduced after you were awarded. Please see our page for Graduate documents instead.

Why has my friend had their HEAR updated and I haven't?

Please note that the HEAR is a large document and it takes several days for the thousands of HEAR's to be uploaded and released. Therefore, although you may receive your HEAR at an earlier or later time that your peers, we do aim to have the HEAR released to everyone by the advertised publish date. If you are concerned that your HEAR has not been updated, please check the HEAR publication dates.

If the HEAR publish date has passed and you have not received your updated HEAR (and you are not a debtor), please contact the Student Enquiry Centre.

Does my HEAR replace my degree certificate?

No. Graduates still receive their degree certificate at the point of Graduation. The HEAR is your academic transcript.

A third party has requested a printed transcript. Will a printed copy of my HEAR be sufficient?

It is a decision to be made by a third party as to whether they accept a printed copy of your HEAR. We have some guidance on our 'How can I share my HEAR?' webpage. If you are a current student you can request a physical interim transcript via the Student Enquiry Centre. We can also produce physical transcripts for Graduates at request.

Do employers need to contact the University to verify that the information on my HEAR is correct?

If the HEAR is shared electronically via Gradintel then it is a secure document that has been digitally signed and therefore we do not envisage that employers or other third parties would wish to contact Queen Mary for verification. However, if you are providing your HEAR as a paper or PDF copy then we can provide verification of the contents of your HEAR.

Which extracurricular achievements and prizes are recorded under HEAR 6.1 'Additional Information'?

A list of extracurricular achievements that are eligible for HEAR recognition is available on our HEAR Extracurricular Activities page and we have a dedicated HEAR Extracurricular Activities FAQ page to help answer your questions.

What is the difference between a HEAR and a CV?

The HEAR is not a replacement for a CV or job application statement; these are still the most important documents as far as employers are concerned. Instead it will sit alongside these as a complementary document, providing official evidence of the range of knowledge, skills and experience you have developed at university.

What is Gradintelligence?

Gradintelligence is a service Queen Mary is using to publish your HEAR electronically and allows you to share your HEAR with others such as potential employers or other universities. More information is available from gradintel.com

Why is it necessary to have an account with Gradintelligence?

You need to have an account with Gradintelligence so that you have a secure way of accessing your HEAR during and after your studies at Queen Mary.

QMUL will register an account for you with Gradintel and upload your document/s. You must then activate your account in order to access and share your HEAR.

For support in activating/logging into your Gradintelligence account, please view our 'Accessing your Gradintelligence account' webpage.

How do I create/change my Gradintel username?

On activating your Gradintel account you will be asked to change your username. Please note that any usernames with special characters (e.g. Chinese or Turkish characters) may cause an error when uploading your electronic status letter and HEAR (if eligible), as the UTF-8 encoding system used cannot recognise them. Therefore, we recommend that you create a username that can be typed using a standard British keyboard.

If you do create a username that uses a special character or includes a space, we request that you contact Gradintel and ask them to change your username on your behalf as neither you nor QMUL have the ability to do this.

Gradintel customer services: customerservices@gradintel.com

Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

I've forgotten my login details - what should I do?

If you have previously activated your Gradintel account and forgotten your login details, you can receive a reminder of your username and reset your password by visiting Gradintel.com, clicking 'Login' then 'Lost Account Details' and then following the steps.

If you are finding it difficult to reset your details, please contact Gradintel customer services who will be able to help you: customerservices@gradintel.com.

Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

My activation link has expired - what should I do?

The activation links to Gradintel expire after 30 days. If your link has expired, you should follow the account recovery process to gain access to your account:

  1. Go to: https://gradintel.com/index.php/account-support/recover/students
  2. Select 'Queen Mary University of London' from the dropdown, enter your Student ID number and Date of Birth, use Captcha to authenticate and click 'SUBMIT'
  3. Choose a verification method; either account-linked e-mail address (your QMUL email) or mobile number verification
  4. Once verified, you will be prompted to activate using your account activation page
  5. There, you will be asked to reconfirm your Date of Birth, define your new account username and password and specify your security question and security answer so that you can then use these to reset your password, should you ever forget it.

Note: If you no longer have access to the account-linked email address or mobile number indicated by the hint, please contact the Student Enquiry Centre to request an update to your email address for a new activation link to then be provided.

I have created my own Gradintelligence account and my documents are not appearing, what should I do?

We can only upload your documents into the Gradintel account that we create for you. When we have registered you with Gradintel, we will send an activation link to your QMUL email address (from 'accountregistration@gradintel.com') so that you can complete the activation of your account.

If you do register yourself/sign yourself up for a Gradintelligence account directly through gradintel.com and not via the activation link received from accountregistration@gradintel.com, we ask that you please do not link your self-made account to your QMUL email address as this will block us from registering you and providing you with your documents.

If you do link your self-created account to your QMUL email address, you will be able to change the email address by logging into Gradintel and editing it within 'User Settings' (accessed via the cog in the top right of the Gradintel portal).

If you are experiencing issues changing your email address or would like to delete your self-made account, please contact Gradintel customer services for support: customerservices@gradintel.com

How can I update the types of communication I receive from Gradintelligence?

During the account activation process you are asked if you wish to receive communications relating to job opportunities and marketing from selected service providers via email/text. 

You are free to turn these communications on/off or update the settings to match your preferences by logging into your Gradintel account and clicking on 'User Settings', which is accessed via the cog in the top right corner of your dashboard.

You should then click on 'Communications' to update the type (email/SMS) and/or frequency (daily/weekly) of communications that you receive. 

If you would like any further information about the communications that you might receive from Gradintel, please contact their customer services team for support: customerservices@gradintel.com

I have a Gradintelligence account from a previous institution - can my QMUL documents be added to that account?

Unfortunately, it is not possible to upload QMUL documents to any Gradintel account/s that you already have from another institution. Therefore, we ask that if you already have a Gradintelligence account then please do not change the email address associated with that account to your QMUL email address ahead of your QMUL enrolment as this will block us from registering you and providing you with your QMUL documents.

If you have changed your existing Gradintelligence account's associated email address to your QMUL email, please change it within 'User Settings' (accessed via the cog in the top right of the Gradintel portal). Please email studentenquiry@qmul.ac.uk to let us know when you have done this so we can register you with your QMUL account and email you the activation link as soon as possible.

If you are experiencing issues changing your email address, please contact Gradintel customer services for support: customerservices@gradintel.com

Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

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