Academic Registry and Council Secretariat

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Student complaints

A student who wishes to make a complaint about any academic or non-academic matter at Queen Mary may do so under the Queen Mary Complaints Policy by completing the relevant form.

Student Complaints Policy [PDF 192KB]

Stage 1 form - doc [DOC 37KB]

Stage 1 form - pdf [PDF 220KB]

Stage 2 form - doc [DOC 62KB]

Stage 2 form - pdf [PDF 225KB]

Please note that if you have a concern regarding assessment, progression of award this should be submitted as an appeal and you can find information about how to appeal on the Appeals webpage

Students are strongly advised to seek informal resolution of their concerns where possible.

If you wish to discuss your complaint you may contact the Appeals, Complaints and Conduct Office on or 020 7882 3457.

Tuition Fee Complaints

Stage 1 complaints in regards to tuition fees should be submitted by completing the Stage 1 complaint form and sent to Janice Trounson, Deputy Director Financial Controls,


For independent and confidential advice about your complaint, you can get advice from Annie Mitchell who is the Advocacy and Representation Manager in Queen Mary’s Students’ Union: (please note Annie is a staff member of QMSU, not a student officer).


Please find below a list of frequently asked questions about complaints prepared by the Students’ Union and Advice and Counseling which is designed to help you understand the process for complaints, how concerns can be resolved without submitting a formal complaint and what support is available.

Frequently Asked Questions [PDF 31KB]

Information for Staff

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