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HEAR FAQS

 

Am I eligible?

HEAR is only available for undergraduate and postgraduate taught students who have an enrolment record for academic year 2016/17.

HEAR is not available for Medicine and Dentistry or associate students

What format is the HEAR available in?

Your HEAR is issued to you as a digitally signed electronic document. Queen Mary University of London is working with a company called Gradintelligence to provide this service.

What will be in my HEAR?

  • Information about you
  • Information about your qualification
  • Information about the level of your qualification
  • Information on the modules you took and the results you achieved
  • Information on the function of your qualification (access to further study/ professional status)
  • Certification of the HEAR

What does a HEAR look like?

Download an example of a Queen Mary University of London HEAR: QMUL HEAR example [PDF 1,904KB].

Are other universities giving HEARs to their students?

Yes, over half the higher education sector is now involved in HEAR development work. For more information visit the National HEAR website.

How do I register?

To activate your account, you will need to follow the link that is found in the email that Gradintelligence have sent to you. The email will read something like:

"Dear ...... 

We are pleased to inform you that you have been registered by Queen Mary University of London to access Higher Education Achievement Report (HEAR) Services. Your Gradintelligence user account must be activated by you to enable access to your official University HEAR and related employability services."

 

Please note that your account activation link will expire in 30 days. On successful account activation, we recommend to take a note of your login credentials for future reference Once your account is activated, this link is not needed for future access to your account. 

Please, login directly via www.gradintel.com once you have registered, you will be able to access your HEAR

I've forgotten my log in details what do I do?

Get in touch with Gradintelligence directly and they can help. You can email customerservices@gradintel.com for assistance.

Why are there no HEARs for undergraduate and postgraduate taught students who enrolled in 2013 or earlier?

Only students who have an enrolment record for 2016/17 have been loaded onto the Gradintelligence portal as HEAR is being implemented this academic year. Therefore, undergraduate and postgraduate taught students who enrolled for the first time in 2013 or earlier will continue to receive transcripts with their degree certificates.

Who do I contact if the academic achievements, such as (examination/assessment results), are not accurate?

Please get in touch with us here in the Student Enquiry Centre - studentenquiry@qmul.ac.uk

In person:  ground floor of the Queens Building, room CB01, Mile End campus.

We are open Monday to Friday 9.00 am - 4.30 pm, except for Thursdays when they open at 10am. Please be aware that throughout the year the Student Enquiry Centre will close. Please check our website for closure notices.

How can HEARs be shared with third parties?

You can issue a token to third parties and specify how many times it can be viewed. See our dedicated section for further information How can I share my HEAR digital transcript?

How often will HEARs be published?

HEARs will be published in March, July and October each year and will provide you with all achievements that have been verified up to that point. You will be above to view formative HEARs from July 2017 onwards. If you wish, you can share your HEAR with third parties using the token system on www. gradintel.com

What is Gradintelligence?

Gradintelligence is a service Queen Mary is using to publish your HEAR electronically and allows you to share your HEAR with others such as potential employers or other universities. More information is available from gradintel.com

Why is it necessary to register with Gradintelligence?

You need to register with Gradintelligence so that you have a secure way of accessing your HEAR during and after your studies at Queen Mary.

How much does it cost?

Gradintelligence’s services, including access to the HEAR, are free for students.

Why is my HEAR not on Gradintelligence?

The first HEARs will be published in July 2017 for undergraduate and postgraduate students enrolled in the academic year 2016/17. The following students are excluded from the HEAR:

  • MBBS students
  • BDS students
  • Intercalated students
  • Joint programme students from China
  • Associate students
  • Exchange students

Does my HEAR replace my degree certificate?

No. Graduates still receive their degree certificate at the point of graduation. The HEAR will replace your academic transcript.

A university/employer has requested a printed transcript. Will a printed copy of my HEAR be sufficient?

The HEAR is only officially verified in its digital form. Employers may though choose to look at this version and then print or save a copy for their records.

Do employers need to contact the University to verify that the information on my HEAR is correct?

Because the HEAR is digitally signed, we do not envisage that employers or other third parties would wish to contact Queen Mary for verification. Please note that the verified version of the HEAR is the electronic document. Paper copies are for reference only.

What is the difference between a HEAR and a CV?

The HEAR is not a replacement for a CV or job application statement; these are still the most important documents as far as employers are concerned. Instead it will sit alongside these as a complementary document, providing official evidence of the range of knowledge, skills and experience you have developed at university.

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